JOSHUA DARLINGTON

Strategy Services

DESIGN RESEARCH

The everyday lives and experiences of customers are important. Design research explores customer behavior, surroundings, interactions, thoughts and reflections to gain actionable insights. Let’s generate and validate designs for real people, and makes good designs great.

EXPERIENCE MAPPING

Keep your customers. Experience mapping illuminates your customers experience over time and across channels. Are you keeping your promises? Are you having the right dialogue at the right time? Let’s look at the big picture from an individual customer’s point of view and understand where you should focus your budget, design and technology resources.

OPPORTUNITY DEFINITION

Careful qualitative observational research and in depth interviews can uncover unrecognized stakeholder needs and innovation targets. Let’s build the foundation for breakthrough products, product improvements, cost savings and future trends.

Are you ready to rock?

Get in touch.